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Exchange and Refund Policy

We would like to inform our customers that due to the unique nature of our items, we are unable to offer exchanges or refunds for purchased products. Each design we offer is carefully crafted and handmade with love, making each item completely unique and exclusive.

However, we understand that exceptional circumstances may arise. If, by chance, you receive a defective or incorrect item, please return it to us as soon as possible, and we will be happy to provide you with a full refund for your purchase. Your satisfaction is our utmost priority, and we are committed to rectifying any errors that may occur.

We encourage you to carefully review the details of your order before finalizing your purchase to ensure that you receive the desired item. Please feel free to contact us if you have any questions or concerns about our products before placing your order.

We would like to express our gratitude to our valued customers for their understanding and support. Your trust in our work and unique creations is greatly appreciated. We are delighted to share our passion with you and offer exceptional items that reflect our dedication to art and craftsmanship.

Please note that this exchange and refund policy is subject to change without notice. We encourage you to regularly check our website for any updates.

Thank you for choosing our products, and we look forward to providing you with an exceptional shopping experience

• Delivery Terms

  • Made-to-Order Items: Some products are created specifically for you upon ordering. Please note that the creation time may take between 1 to 2 months depending on the number of orders in progress. We make every effort to deliver high-quality products within the shortest possible time. Your patience is greatly appreciated during the creation of these unique items.

  • In-Stock Items: If the item you ordered is in stock, it will be shipped within the normal shipping timeframe. We strive to process and ship orders promptly so that you can enjoy your purchases as soon as possible.

  • Customs Fees (for countries outside the European Union): Please note that for deliveries to countries outside the European Union, you will be responsible for any customs fees and potential taxes imposed by your country's customs authorities. These additional charges are not included in the total amount of your order and are your responsibility. We recommend contacting your country's customs authorities to inquire about applicable fees before placing your order.

  We are committed to providing reliable and efficient delivery service, ensuring that your items arrive in good condition and within the agreed-upon timeframe. Please note that delivery times may vary depending on your country of residence and transportation conditions.

  If you have any further questions regarding our delivery terms, please feel free to contact us. We are here to assist you and will strive to respond to your inquiries as soon as possible.

  Thank you for choosing our store, and we look forward to delivering unique items that will fully satisfy you.